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Dreamweaver CS3 - Adobe Updater error

September 13th, 2009 by Robyn

I know it’s been forever since I’ve made an entry here. I’m quite busy and don’t have a lot to say here. But I’ve been having annoying issues with Adobe CS3 products and finally found a solution so thought I’d get it out there.

I have DW CS3 and thought I’d upgrade my Photoshop to CS3 to take advantage of some of the new tools in it. Well, what a mistake. I had nothing but trouble with that darn program - PS, that is. I kept having freezes and crashes. So, I thought I’d just uninstall it and put it on my XP machine instead of the Vista laptop I use 98% of the time.

First, be aware that when installing on Vista, you may run into issues with an error code 2738. The fix for this is:

Start - All Programs - Accessories

Right-click on Command prompt and choose Run as Administrator. This is important.

in the command prompt type:  regsvr32 vbscript.dll   and hit enter.

When the command has run you can close the cmd window. This will allow you to run the installer program for Adobe CS3.

So - when trying to uninstall PS CS3, I could not find any uninstall part to the program. I also looked in the Control Panel , Programs - to remove it, but it would not uninstall. I read somewhere I might need to use the installation disk to do a repair/reinstall, then I’ll be able to uninstall it. yeh- I know, a real pain. So this brought me back to the command prompt thing - I had to run that again in order to get to where I could uninstall the darn thing. It finally worked but ever since then I continue to get an Adobe Updater error whenever I start up Dreameaver CS3.

I figured it had to be related to this uninstall - a remnant of some kind. I didn’t want to get into registry business and really screw things up. So for weeks I hunted and hunted the forums and couldn’t find much - except a lot of angry folks going thru the same thing. I did find out where the culprit was - just not how to fix it. The culprit is the Adobe Updater 5 - and it was recommended to run the updater5.exe and change the preferences to manual instead of auto update. Well, the updater5.exe was broken!!!

The Updater5.exe is located in  Programs/Common Files/Adobe/Updater5

Fortunately, I have DW CS3 on my desktop, too - so I copied over the Updater5 directory (first I renamed the old one, just in case) and was able to run the updater program.  And guess what I found - it was trying to update PS CS3 - which I no longer had, but registry remnants must still be there (even after running a registry cleaner). I deleted those updates from the list, clicked on the Preference link and turned off the auto updater. I opened DW and the nasty updater error was gone!

Posted in Rantings, Observations

One Response

  1. Dreamweaver CS3 – Adobe Updater error | Adobe Tutorials

    […] … exe is located in Programs/Common Files/Adobe/Updater5…But I’ve been having annoying issues with Adobe CS3 products and finally found a solution so thought I’d get it out there….It finally worked but ever since then I continue to get an Adobe Updater error whenever I start up Dreameaver CS3….The culprit is the Adobe Updater 5 - and it was recommended to run the updater5…. Original post:  Dreamweaver CS3 - Adobe Updater error […]